Sacha Omon — Effective Date: April 2025 FR
These Terms of Service, hereinafter "ToS", govern all services offered under the Sacha Omon brand on the website www.sacha-omon.com as well as in any commercial proposal, quote, purchase order, invoice, contract or document provided to the client.
The Sacha Omon service is designed as a technological and operational solution for companies wishing to deploy a multi-channel conversational and agentic AI agent in their sales activities, customer relationships, prospect qualification, meeting scheduling, incoming request handling, conversational automation and business content exploitation. The presented architecture is based on a dedicated per-client logic, with isolated environment, absence of data sharing, AI orchestration, multi-channel connectors, business logic configured according to the client's needs and operation based on an agentic approach driven by the client's rules, content and objectives.
Services are provided under the Sacha Omon brand.
Service Provider: SB
Business Name: Sacha Omon
Address: 46 Dizengoff Street, Netanya, Israel
Identification Number: 342810983
Email: sacha @ sacha-omon.com
Website: www.sacha-omon.com
These ToS apply to all sales of services, integrations, implementations, subscriptions, developments, configurations, support, audits, licensing, maintenance, support services or associated services offered by Sacha Omon to professional clients.
Unless explicitly agreed otherwise in writing, these ToS prevail over any other client document, including any potential purchase conditions.
Any purchase order implies the client's full and complete acceptance of these ToS.
Sacha Omon offers B2B services that may include, depending on the selected offering, functional scoping, configuration of a multi-channel conversational and agentic AI agent, integration with a website, connection to channels such as WhatsApp, Web, Voice, SMS or Email, business rule integration, workflow orchestration, real-time conversational processing, content implementation, technical deployment, support, maintenance and operational monitoring.
The service is not presented as a simple shared standard software or generic chatbot, but as a solution configured according to the client's scope, with dedicated environment, isolated database, specific orchestration, decision logic, conversational action capability and possibility of integrating the client's own content and rules.
The contract is formed on the date of the first of the following events: signature of a quote, written validation of a commercial proposal, issuance of an accepted purchase order, payment of a deposit, payment of an invoice, or commencement of service execution at the client's request.
The applicable contractual elements are, in order of priority: the signed specific quote or contract, any particular conditions, then these ToS.
The main characteristics of the offer are described on the website, in marketing materials, quotes, proposals and documents provided to the client.
Sacha Omon may notably rely on a dedicated database, RAG logic, workflow orchestration, an agentic approach and separation between client data and the intelligence layer operated by Sacha Omon.
Any option, additional feature, evolution, supplementary channel, specific technical component, third-party connector, additional volume or out-of-scope development will be subject to separate billing, unless expressly stated otherwise.
Prices are those indicated on the quote, commercial proposal or invoice. They are expressed excluding taxes, unless stated otherwise.
Services may include, as applicable, setup fees, scoping, configuration, development, integration, implementation, subscription, maintenance, operations, support or monitoring costs.
Unless otherwise specified in writing, costs related to third-party services, external licenses, telecommunications, cloud providers, APIs, LLMs, hosting, delivery solutions, connectors, Meta platforms, WhatsApp Business API, OpenAI, Anthropic or any other external provider are not included in Sacha Omon's fixed prices and may be either rebilled or contracted directly by the client.
Unless otherwise indicated on the quote or invoice, payments are due upon receipt or on the date indicated on the invoice.
A deposit may be required before any commencement. In the absence of payment of the requested deposit, Sacha Omon is not obligated to begin services.
For recurring services, monthly fees are due according to the frequency provided in the contract or invoice.
Any late payment automatically and without prior notice triggers the application of late payment interest at the rate applicable under current legislation as well as reimbursement of all collection fees incurred.
Sacha Omon reserves the right to suspend service execution, access, support, operations or maintenance in case of late or non-payment.
Timelines indicated in quotes, presentations or communications are estimates, unless expressly committed in writing as firm deadlines.
Deployment, integration or production timelines depend notably on client cooperation, provision of access, quality of content provided, business validations, technical dependencies and authorizations or availability of third-party services.
Any delay attributable to the client or a third party automatically suspends timelines.
The client commits to providing in a timely manner all elements necessary for proper service execution, notably its content, scripts, documents, knowledge bases, business rules, commercial information, technical access, access to third-party platforms, API accounts, graphics, instructions, validations and decisions.
The client guarantees owning all necessary rights to all content, documents, data, brands, visuals, offers, knowledge bases, scripts and information provided to Sacha Omon.
The client remains solely responsible for the accuracy, legality, compliance and currency of elements it provides.
Sacha Omon may be deployed according to a dedicated, non-shared architecture, with per-client isolated database and dedicated technical environment.
When provided for in the contract, the client has a dedicated environment or infrastructure in its name. When not expressly provided, Sacha Omon freely chooses the appropriate technical architecture for service execution.
The client acknowledges that any technical solution may depend on third-party services, external connectors, APIs, platform policies and integration constraints beyond Sacha Omon's control.
The client retains ownership of its data, content, documents, media, histories, knowledge bases, parameters and business information injected into the solution, subject to third-party rights.
The client authorizes Sacha Omon, during the contract term, to technically process data necessary for execution of ordered services.
The client is responsible for its regulatory obligations regarding personal data, legality of processing, user notification, consent collection where required, and generally for its activity's compliance.
When the service includes a RAG layer or response logic based on the client's business content, responses produced by the agent rely on content, rules, documents, instructions and datasets provided or validated by the client.
Sacha Omon does not guarantee absolute accuracy, completeness or legal, commercial, regulatory or technical appropriateness of each generated response, particularly if content provided by the client is incomplete, erroneous, outdated or ambiguous.
The client remains responsible for validating its content, business rules, commercial offers, prices and commitments.
Solution functionality may depend on third-party services such as cloud providers, AI models, telecom operators, WhatsApp Business API, Meta, OpenAI, Anthropic, SMS or email delivery tools, CRM, external APIs or any other connected service.
Sacha Omon is not responsible for outages, restrictions, access refusals, interruptions, policy changes, feature removals, price increases or limitations imposed by these third parties.
Any cost, obligation or constraint related to these third-party services applies to the client within its own scope.
Upon delivery of development, integration, configuration or implementation, the client has a reasonable period to submit written objections.
In the absence of written motivated objections within seven calendar days following delivery or implementation, the service is deemed accepted without reservation.
Any correction request outside validated scope, any requirement change, any functional evolution or subsequent addition may be subject to a supplementary quote.
Support provided by Sacha Omon covers the scope specified in the quote, commercial proposal or contract.
Unless otherwise stipulated, support does not include structural modifications, redesign requests, unforeseen evolutions, interventions on third-party services not managed by Sacha Omon, nor consequences of misuse, system alteration or unilateral changes made by the client or a third party.
Maintenance does not cover interruptions caused by third-party platforms, cloud providers, external tools, telecom services or external AI models.
All elements specific to Sacha Omon, notably methods, structures, workflows, scripts, architectures, orchestration logic, documents, presentations, denominations, brands, visuals, interfaces, technical components, models, know-how and technologies remain the exclusive property of Sacha Omon or its successors.
Unless otherwise agreed in writing, the client only benefits from a limited, non-exclusive and non-transferable usage right, strictly necessary for using services within its activities.
Client data and content remain its property, subject to third-party rights.
Each party commits to strictly keeping confidential all documents, information, data, access, credentials, communications, rates, methods, trade secrets, business documents, technical elements and content obtained from the other party in the context of the contractual relationship.
This obligation survives for five years from the end of the contractual relationship, unless longer legal obligation applies.
Sacha Omon is subject to a best efforts obligation.
Sacha Omon's liability can only be engaged in case of proven, direct and exclusive fault.
Sacha Omon cannot be held responsible for indirect damages, loss of revenue, loss of profits, loss of margin, data loss, loss of opportunity, commercial prejudice, reputational harm, decisions made by the client based on generated responses, or damage caused by third parties or external services.
Except for gross negligence or willful misconduct, Sacha Omon's total liability, for all causes combined, is limited to the amount excluding taxes actually paid by the client for the concerned service during the preceding twelve months.
Sacha Omon may immediately suspend all or part of services, access or support in case of non-payment, client non-cooperation, contract breach, unlawful use, security risk, system integrity threat, third-party rights violation or demand from a competent authority or third-party provider.
Suspension does not relieve the client of payment obligations.
In case of serious breach by either party of its obligations, not remedied within fifteen days following written notice, the other party may terminate the contract as of right, without prejudice to all potential damages.
Upon termination, all already-performed services, all time spent, all engaged configurations, all incurred fees and all matured obligations remain due.
For subscriptions or recurring services, any started period remains entirely due unless otherwise agreed in writing.
Neither party can be held responsible for delay or non-performance resulting from force majeure or an event reasonably beyond its control, notably general outage, network failure, major cyberattack, third-party service unavailability, strike, war, natural disaster, administrative decision, platform blocking or infrastructure failure.
Unless expressly refused in writing by the client, Sacha Omon may mention the client's name, brand or logo as a commercial reference in its communication materials, without disclosure of confidential information.
Should any provision of these ToS be deemed null, inapplicable or invalid, other provisions remain fully in force.
These ToS are governed by and interpreted under the laws of the State of Israel.
In case of dispute concerning interpretation, validity, execution or termination of these ToS or any contractual relationship between the client and Sacha Omon, the parties will strive to seek an amicable solution first.
Absent amicable agreement, express and exclusive jurisdiction is granted to the competent courts of Tel Aviv-Jaffa, Israel, including in case of multiple defendants, third-party claims, emergency proceedings or urgent procedures.
For any question regarding these Terms of Service:
SB
Business Name: Sacha Omon
Address: 46 Dizengoff Street, Netanya, Israel
Email: sacha @ sacha-omon.com
Website: www.sacha-omon.com